Privacy Policy

Tranquillus Boutique Resort ("we", "us") operates this website, our online booking engine, the guest portal, and online food ordering. This policy explains what personal data we collect through those services and how we handle it.

Reservations and stays: your name, contact details, identification document details required by hospitality regulations, arrival and departure dates, room preferences, and special requests.

Payments: payment method, transaction references, and billing details. Card payments are processed by our payment providers — we do not store full card numbers.

Guest account: email address, phone number, and your reservation and request history when you register for the guest portal.

Food and beverage orders: the items you order, delivery or table details, and your contact number.

Website usage: standard technical data such as pages visited and device type, used in aggregate to improve the site.

We use your data to manage reservations and check-in, process payments and issue receipts, fulfil food and service orders, respond to enquiries and special requests, meet legal record-keeping duties applying to hotels, and — only where you have agreed — send you offers and news.

We share data only with service providers who help us operate (payment processors, messaging and email providers), with authorities where the law requires it (such as guest registration rules), and never sell guest data to third parties.

Reservation and billing records are kept for as long as tax and hospitality regulations require, then deleted or anonymised. Access to guest data inside our systems is role-restricted, logged, and limited to staff who need it for their work.

You may ask us to show, correct, or delete the personal data we hold about you, and you can opt out of marketing at any time. For any privacy question or request, contact us at [email protected].